At NuGen Medicine, in our determination to expand access to medical care and improve patient outcomes, particularly in situations where in-person visits are not feasible or advisable, we allow our patients to connect with our highly trained medical technicians from the comfort of their own homes or other remote locations, without the need to travel to our physical clinic.
During our full-service virtual care visits, we can do the following:
- Routine check-ups and Annual Physicals
- Follow-up appointments, Lab Orders, and Referrals near your home
- Medication Management and Refills
- Urgent care
- Hormonal Therapy for Men and Women
And many more services
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FAQs
What is a Full Service Virtual Care Visit?
A Full Service Virtual Care Visit is a remote medical appointment conducted via phone or video. At Nugen Medicine, our licensed medical professionals deliver comprehensive care such as check-ups or urgent consultations without requiring you to visit our clinic in person.
What services can be done through virtual care?
We offer routine check-ups, annual physicals, urgent care, lab orders and referrals, hormonal therapy consultations, medication management, and more. Nugen Medicine’s virtual care is designed to replicate the experience and effectiveness of in-person visits… just from the comfort of your home!
Is virtual care as effective as in-person visits?
Yes. For many common and chronic conditions, virtual visits are just as effective. Our providers use thorough clinical protocols and high-quality technology to ensure accurate diagnoses, appropriate treatments, and ongoing support. However, if your condition requires physical care or attention, then you can visit our clinic (5111 N Scottsdale Rd #143, Scottsdale, AZ 85250, United States) for hands-on treatments or testing.
How do I schedule a virtual care appointment?
You can schedule online, call us (480-716-5998), or send a message through our contact form or email (Admissions@nugenmedicine.com). We allow same-day and scheduled appointments to meet your needs quickly and conveniently.
What technology do I need for a virtual visit?
You just need a smartphone, tablet, or computer with internet access. We will guide you through the simple steps to connect with your provider, so there will be no advanced tech knowledge required.
Is virtual care secure and private?
Absolutely. All virtual visits with Nugen Medicine are conducted through HIPAA-compliant platforms to keep your health information private and protected.
Can I get prescriptions through a virtual visit?
Yes. We offer medication management and prescription refills as part of your virtual care. We can send prescriptions directly to your preferred pharmacy after your appointment.
Will I still be able to get lab tests done?
Yes. If lab work is needed, we’ll send lab orders to a facility near your home. Your virtual visit with us includes any necessary follow-up services, just like an in-person visit.
Can you refer me to a specialist after a virtual appointment?
Yes. We can provide referrals to trusted local specialists or diagnostic centers based on your condition. We coordinate care beyond the virtual visit so you get the treatment you need.
What if I need urgent care but can’t get to a clinic?
Our virtual care team can evaluate many urgent issues, such as minor infections, rashes, cold/flu symptoms, and more. If your condition requires in-person attention, we will guide you on the next steps for safe care or you can visit our clinic (5111 N Scottsdale Rd #143, Scottsdale, AZ 85250, United States) as soon as you’re able. However, if it’s a medical emergency, we recommend that you call 911 immediately.
Are virtual visits covered by insurance?
Most insurance plans now cover telehealth services, including full-service virtual care. Our administrative team can help verify your benefits and explain any out-of-pocket costs.
Can new patients use virtual care?
Yes, new and existing patients are welcome. Nugen Medicine’s virtual visits are a great starting point for establishing care or continuing ongoing treatment plans.
What if I need a physical exam? Can that be done virtually?
We can perform virtual physicals to the extent possible using guided assessments, health history, and symptom checks. We will let you know if an in-person follow-up is necessary for specific physical exam components.
Can I receive hormone therapy through virtual visits?
We offer comprehensive hormonal therapy consultations for both men and women via virtual care, including evaluation, lab coordination, treatment planning, and prescription management. However, the actual treatment procedure will require an in-person visit.
Why should I choose Nugen Medicine for virtual care?
Nugen Medicine blends the convenience of virtual care with the quality of a full-service medical practice. Our experienced providers, personalized attention, and seamless coordination of lab work, prescriptions, and referrals make us a trusted choice for remote healthcare.