Last Updated: October 2025
NuGenMedicine uses SMS (text messaging) to communicate efficiently with patients, clients, and visitors. By providing your phone number and agreeing to receive SMS messages, you consent to these Terms and Conditions. The following outlines how we manage SMS communications and your rights related to receiving text messages.
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Consent to Receive SMS Messages
By providing your phone number and consenting to receive SMS messages, you authorize NuGenMedicine to send text messages to the number you provided. This consent includes:
- Appointment reminders and confirmations
- Scheduling updates
- Care coordination and general inquiries
- Health and service notifications
- Customer care messages
- Special promotions or limited-time offers
No mobile opt-in, phone numbers, or SMS consent will ever be shared or sold to any third party or affiliate for marketing or promotional purposes. All information collected is kept confidential and used only to provide requested services or respond to direct inquiries.
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from NuGenMedicine. This includes SMS messages for customer care. Message frequency may vary. Message and data rates may apply. See our Privacy Notice. Message “HELP” for help. Reply “STOP” to any message to opt out.
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How to Opt In
When providing your phone number, you may see this notice:
- “By checking this box, I consent to receive customer care text messages from NuGenMedicine. Message and data rates may apply. Messaging frequency may vary. Reply STOP to opt out or HELP for support. See our Privacy Notice and SMS Terms and Conditions for more information.”
You may also confirm your consent verbally with our staff or through an online or paper form.
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Message Frequency and Fees
Message frequency depends on your interaction with our clinic and may vary based on your appointment activity or service updates. Standard messaging and data rates may apply according to your mobile carrier plan. NuGenMedicine is not responsible for any charges billed by your carrier.
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How to Opt Out
You may stop receiving SMS messages at any time by:
- Replying “STOP” to any of our messages (this unsubscribes you from all future texts).
- Contacting us directly at 480-716-5998 to request removal from our SMS list.
- Choosing not to check the SMS consent box on any of our forms.
After opting out, you may receive one final confirmation message stating you have been unsubscribed.
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Need Help with SMS?
Reply “HELP” to any of our messages for assistance. You will receive a response with additional contact information:
- “For help, contact NuGenMedicine at 480-716-5998 or Admissions@nugenmedicine.com. Standard message and data rates may apply.”
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Privacy and Data Use
Your privacy is important to us. All information collected through SMS communication is managed in accordance with our Privacy Notice. We maintain appropriate measures to protect your data and ensure it remains secure.